Refund & Payment Policy

What you pay for

• A Premium payment unlocks one invitation so you can publish it. It isn't a subscription and can't be moved to another invitation.
• The exact amount and currency are shown before you pay. The price recorded when you start paying is the price you pay, even if our prices change later.
• Payments are currently made by M-Pesa in Kenyan shillings (KES) through our payment provider, IntaSend. We never ask for your M-Pesa PIN.

Failed, cancelled or unfinished payments

If a payment fails, is cancelled or doesn't finish, it isn't a completed purchase and nothing is unlocked. If money left your M-Pesa account but your invitation didn't unlock, wait a few minutes and use "Check again", then contact us with your M-Pesa confirmation message.

Refunds

• After payment, before publishing: you can contact us to ask for a refund. We look at each request individually.
• After the Premium invitation is published: the purchase is generally non-refundable, except where the law requires a refund, or where we can't provide the service you paid for because of a problem on our platform.
• Refunds are handled by our team, not automatically, and are paid back through the original payment method where possible.

Nothing in this policy limits rights you have under consumer protection or other laws that can't legally be excluded.

How to ask

To ask about a payment or a refund, email us at damaris.wairegi@gmail.com. Include the email address on your account, the invitation name and your M-Pesa confirmation code.